Website and Ordering Information
Refund, Exchange and Replacement Policies
What do I need to listen to a language course?
Pimsleur language programmes work just like music CDs. If you have access to a CD player then you can play Pimsleur language courses (many of our customers listen to their language courses using personal stereos, their in-car audio system and home computers).
Can I listen to my language course on my iPod/MP3 Player/Computer/etc.?
Yes you can. Most modern computers come with software such as iTunes or Windows Media Player that will allow you to import your language course CDs on to your computer or MP3 player. However, please bear in mind that these applications use track listing information from external sources that we have no control over, as such we can't guarantee that this information will be accurate. It is the customers' responsibility to insure that tracks are named and ordered properly for correct playback. Please refer to your software's instruction manual for further information on creating and managing playlists.
How do I look after and maintain my language course?
We recommend you keep your language course media in a cool, dry place, out of direct sunlight; place the individual CDs in their cases when not in use.
How do I send you my comments/questions/complaints?
Please consult our Contact Information page for our telephone, fax, email and postal details.
Ordering and paying online is safer than placing an order over the telephone. When your information is submitted to us via the website it is encoded using strong 256-bit encryption. The credit or debit card transaction itself is performed by Secure Trading, a specialist in secure online payment solutions.
When entering any personal information into a website look for the padlock icon in your browser and make sure the website's URL begins with HTTPS://. This shows that the information exchanged between your computer and the website is being encrypted, thus making it incredibly hard to intercept and virtually impossible to decrypt.
Also, we strongly recommend that you run a virus check on your computer regularly to prevent being compromised. Popular anti virus programs include Norton, McAfee and the free alternatives AVG and AntiVir.
Are there methods of ordering, other than online?
Visiting www.pimsleur.co.uk is the best method to browse courses, discover special offers and place your orders online. However if you are experiencing problems with the online ordering process, or if you are visually impaired, please contact our Customer Helpline on 01664 423288, where a trained member of our Customer Services Team will be happy to help you with your order.
Once I've submitted an order to you, can I cancel it if I change my mind?
We offer our customers the chance to cancel immediately after order submission. We ask that you carefully consider your order before you submit it to us.
If you need to cancel an order urgently you can do so by calling us on our Customer Helpline. However, this can only be done before the goods have been dispatched.
How do I know that you have received my order?
After successfully completing and submitting an order to us you will receive a confirmation email at the email address you supplied (please ensure that you have entered your email address accurately.) If at any time during the ordering process you want to check the status of your order, please contact us.
Can I specify a delivery date?
At this time we cannot offer any guarantee as to when you will receive your order. After we have dispatched your order the delivery of your goods is the responsibility of the carrier or postal service in your area. Within the UK this is normally 1-2 working days after dispatch, 7-10 for international customers.
Sorry, we do not offer the option for you to collect your order.
How do I know when you have dispatched my order?
Please allow 14 days for delivery for regular titles. If there is a problem with your order or if there are going to be delays you will be informed.
Do you deliver outside of the UK?
We no longer deliver internationally. We only ship goods within the UK and to countries within the European Union.
When will my credit/debit card be charged?
Your card will be charged at the point of sale, during the final stages of the checkout process.
Can I get a refund/exchange if...
...my language course is damaged during delivery?
If the goods are damaged during transit please contact us immediately and arrange for a replacement. Keep all the packaging and goods for return to us.
...I've damaged my language course?
It is your responsibility to keep your language course in good condition once purchased. Unfortunately we can not offer replacements for individual CDs, free or paid-for.
Can I get a replacement copy if the goods are faulty?
If the language course(s) you have received from us are faulty, for example, there is a manufacturing defect or the sound is of poor quality, then we will happily replace these items for free pending inspection of the faulty media. Please return faulty items with a description of the faults you've encountered to the address show on the Contact Information page so we can identify and confirm any errors.
Should I return broken CDs to you?
You only need to return broken media to us if you have found a fault and wish to claim a replacement.
If your questions still haven't been answered then feel free to contact us
using the details on our Contact Information page. We're always happy to help.